What Our Customers Are Saying!!

“The purpose of my email is that every once in a while – not often – I will have an experience that is so special or so unexpectedly pleasant that all I can say is “WOW!”

I had one of those experiences this past week. On Monday morning, I left early for a monthly trip to my corporate office in Chicago. Tony Gutierrez picked me up at my home and when I entered his car I again commented on how much I enjoyed riding with him because he always has the best music playing. It was then that I stated that Nat King Cole was always my favorite singer. Tony commented that from now on, he would have Nat King Cole on when I’m riding with him. I thought that was nice but didn’t really have any expectations going forward.

After a very long week I returned late on Friday evening and was pleased to receive a voicemail message from Tony that I could call him when I had collected my luggage. After getting my bag, I called Tony and we met at the curb in terminal #2. For the next 15-20 minutes I was treated to nothing but Nat King Cole. It was such a pleasant welcome home and I told Tony how much I truly appreciated this special touch. When we arrived at my home I asked Tony how he did that, figuring he had tuned into a satellite radio channel. I was “blown away” when Tony proceeded to eject a CD of Nat King Cole’s greatest hits and gave it to me as a welcome home gift.

WOW!

It was such a kind gesture and one that I will always remember as an example of how a simple act of kindness can have so much impact. Thank you for employing Tony and the other professionals who reflect so positively on your organization.”

Sincerely,
Mark V.

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“I imagine I must be one of your most frequent customers as I use your service 2-4 times a week. I am always very impressed with the drivers (I know all of them by name and have a friendly relationship with all) and the service and attention to detail from Eric (sometimes when I have an error on the reservation). I actually look forward to my 20mins in the car with your drivers with I come from the airport. Thanks for the great service.”

Kelly E.

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“I schedule car service for several executives and truly am thrilled at the type of service, drivers and online experiences I have had over the last couple of years. I am always recommending Roadrunner and will continue to do so. My Ex’s are very pleased which in turn makes me pleased – thank you for your great service!”

Lynn M.

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“Good service, pick up was well coordinated. Like the fact that the drivers communicate promptly by cell phone. Prices are in line and reasonable.”

Robert P.

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“We do not use your limo service often, but feel very secure that when we need the service, you always deliver at a very professional level. Thank You. When we need a ride we will definitely use you. Also thank you for the e-mail, it will keep us in contact with you and that we like.”

James F.

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“My family and I are treated so well and are cared for with great respect and reliability with Roadrunner. They are always on time.”

Benita G.

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“My driver, Tony, was absolutely wonderful. He was early to pick me up so I did not have to stress about the time, extremely professional and provided a very comfortable atmosphere to travel in. I will definitely use this service again!”

Mary R.

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“Drivers are also pleasant and on top of any delays. I always feel comforted in the knowledge that no matter how late my plane is my driver will be there for me. I also love love the Town Cars. Ooo laa the height of luxury.”

Denise G.

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“The drivers have been courteous, professional and mature. The drivers have been on time and the vehicles in good condition. It’s been a pleasure to use the service.”

Rebecca S.

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“My driver was fantastic. It was a 4am pick-up & his pleasant conversation on the way to the airport really started my day & trip off great!”

Eric D.

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“This is the first time I have used Roadrunner and appreciate being able to handle the reservation process online. I also like the confirmations and receipts received via e-mail.”

Mark H.